Drivers are now required to have a min break between …. as regulated by NHVA

When the transport industry is largely paper based, how is it possible for transport companies to truly be on top of managing driver fatigue if they do not have access to real time information?

The good news is that SubTrux records all vehicle travel logs in real time and alerts the driver when it is time to take a break. SubTrux DMS will also alert the fleet manager when the break has been taken (or not) ultimately maintaining safety controls in the workplace keeping drivers safe and happy whilst optimising the delivery schedule .

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With SubTrux Marketplace, businesses can outsource additional delivery requirements to a pool of available on demand drivers who can support your own fleets ability to meet your current delivery demands.

Expanding your delivery capabilities no longer requires the capital investment or the risk that it used to when you outsource to Subtrux Marketplace.

Contact us to find out more.

Like Amazon Prime, you too will be able to build loyal customers using SubTrux Marketplace.

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#tracking #deliveryautomation  #retaildelivery #couriertransport #deliverymanagment #potentialdelivered #SUBTRUX
#transport industry  #deliveryautomation  #subtruxdms #delivery

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SubTrux enables COR Compliance to be recorded in real time and alerts the Drivers and the Management of any breaches of the NHVA requirements for Driver and Vehicle Safety. 

Driver timesheets are digitally recorded and fatigue breaks automatically calculated to alert the Driver when mandatory breaks must be taken. Any breach of the protocol alerts all parties to ensure there are no accidents and safety measures are effective.

Vehicle checklists are also a key component of safety and compliance. The Driver App requests a full safety check prior to departure and if there is any defect discovered, the operator is allerted and notified.

If managing your COR Compliance is an area you are looking to get on top of or if you are keen to jump on board with a fully automated DMS, please contact SUBTRUX for a demo.   

Should you need more information drop us a line or give us a call we’d be delighted to chat about your delivery needs.

1300 931 516

enquiries@subtrux.com

subtrux.com

80 Market St, South Melbourne VIC 3205

#tracking #deliveryautomation  #retaildelivery #couriertransport #deliverymanagment #potentialdelivered

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In most cases customer service teams are like a team of receptionists taking enquiries and then chasing information to call the customer back with the relevant information at a later time. There can be hours lost everyday chasing delivery information that should be (in a perfect world) at your fingertips in real time. 

But with SubTrux DMS you have access to all relevant delivery information at the click of a button. Not only for your customer service team to access but also sent directly to the customer.  With SubTrux both you and your customer can track and trace the driver’s location, route, contact information, real time delivery ETA, proof of delivery and images of the products that were successfully delivered by your third party carrier. 

Contact SubTrux today to find out more about how you can work more effectively with your carrier partners and have complete transparency of the delivery process without disrupting the status quo.

Should you need more information drop us a line or give us a call we’d be delighted to chat about your delivery needs.

1300 931 516

enquiries@subtrux.com

subtrux.com

80 Market St, South Melbourne VIC 3205

#tracking #deliveryautomation  #retaildelivery #couriertransport #deliverymanagment #potentialdelivered
#transport industry  #deliveryautomation  #subtruxdms #delivery

The post The Customer is King appeared first on SubTrux.

Have you ever considered why that is? When we look at consumer trends and expectations, delivery information and transparency is one of the biggest pain points for customers. Placing orders either online or in-store sets off the chain reaction for the inevitable delivery. Customers are looking for delivery information almost as soon as they have placed their order and successfully paid for it. This is where companies fall down with regards to their customer service. With many businesses outsourcing their deliveries to a third party carrier, once the product has been collected by the carrier, companies are completely out of the loop when it comes to the delivery of their goods to their customer.  

The biggest complaint when it comes to customer satisfaction is the lack of transparency when it comes to receiving their delivery. The frustration of chasing customer services for information that they do not have access to and waiting for calls back from the freight carrier or tracking a number online with limited updates on the whereabouts of their order, all amount to hours of frustration on behalf of the customer. Not to mention the frustration for the company themselves chasing the information from their freight carrier on behalf of their customer! Although this has always been an issue when outsourcing deliveries to third party freight courier companies, it is no longer an acceptable way to manage deliveries and service your customers in this digital age.

There is however a solution to this lack of transparency when it comes to tracking and tracing deliveries outsourced to third party freight companies – SubTrux Delivery Management solution (DMS) was originally created to solve this specific problem. Imagine a system that enables real time track and trace of all outsourced deliveries that updates the customer directly with text alerts including the real time delivery route and ETA information, delivery confirmation, and proof of delivery with photos. Sounds impossible but now a reality. Contact the team at SubTrux to discuss how the DMS can take your delivery management to the next level.

Drop us a line or give us a call we’d be delighted to chat about how we can transform your delivery experience.

1300 931 516
enquiries@subtrux.com
subtrux.com

80 Market St, South Melbourne VIC 3205

#tracking #deliveryautomation  #retaildelivery #couriertransport #deliverymanagment #potentialdelivered #SUBTRUX
#transport industry  #deliveryautomation  #subtruxdms #delivery

The post Changing Customer Service in Real time! appeared first on SubTrux.

With SubTrux Marketplace, businesses can now work with a pool of available on demand drivers who can pick up orders and deliver within 2-4 hours. Making same day local deliveries a reality. 

For those last minute orders rather than saying no, the possibility to increase your turnover with the availability of drivers to deliver on demand will change the way customers view your company and your capabilities. 

Like Amazon Prime, you too will be able to build loyal customers using SubTrux Marketplace.

Should you need more information drop us a line or give us a call we’d be delighted to chat about your delivery software needs.

1300 931 516
enquiries@subtrux.com
subtrux.com

80 Market St, South Melbourne VIC 3205

#tracking #deliveryautomation  #retaildelivery #couriertransport #deliverymanagment #potentialdelivered #SUBTRUX
#transport industry  #deliveryautomation  #subtruxdms #delivery

The post Set your business up to deliver within 2-4 hours appeared first on SubTrux.

The power of information is at your fingertips. Delivery track and trace can be the most frustrating experience for both the customer service team working with a delivery carrier partner and also for the customers themselves.

With SubTrux Delivery Management Software (DMS) you can now track deliveries that have been outsourced to your carrier partners in real time. Know where your customers delivery is and the exact time it will be delivered. Have direct access to the driver if required and all relevant documents with contactless  proof of delivery and driver ratings too! 

The future of delivery management is SUBTRUX. 

Contact us today to find out how you can take your customer experience to the next level.

Drop us a line or give us a call we’d be delighted to chat about how we can transform your delivery experience.

1300 931 516

enquiries@subtrux.com

subtrux.com

80 Market St, South Melbourne VIC 3205

The post The future of delivery management software is SUBTRUX. appeared first on SubTrux.

Whether we like it or not, Covid has changed the way people shop. Today’s consumer has been thrown into the digital age not by choice but by necessity. With the limited access to retail stores due to “on again, off again” lockdown measures, consumers have been forced to adopt new shopping habits and source products online. 

Where previously customers would move through stores collecting the items desired and walk out again items in hand, they now sit around and wait for their order to be delivered. Instead of ‘buy now, pay later’ the customer experience of online shopping is better described from their viewpoint as pay now and receive later! This forced practice of delayed gratification has quite possibly become the cause of much angst among many inexperienced online shoppers. The recent 13th Annual Zebra Shopper Vision Study found that the number one customer delivery preference when shopping online was for an at home delivery of their order. As a result, this leads to one of the most commonly asked questions from online customers which is “Where is my delivery?”.

When you consider consumer behaviour, it takes trust and experience to become comfortable with shopping online especially if you are new to it. After all you do not necessarily have contact with any real person during the shopping and ordering process and may not have ordered from this company online before. There is a sense of risk involved in that. There is no relationship established which can make the customer somewhat suspicious. When running an online store, it is so important to keep the customer informed and connected at every touch point of the process in order to maximise the customer experience and ultimately build trust and repeat business. This requires not only confirmation of their order but also full disclosure of the delivery timeline. This in itself can be incredibly difficult to manage and communicate if you are not operating an innovative and intelligent delivery management software. 

So here is a question for you…’Can you truly offer an exceptional customer experience if you are not running an effective and efficient delivery management software system?’ I would say that it is rather unlikely but let’s take a further look.

Running a manual or a spreadsheet delivery data system can be time consuming, arduous and susceptible to human error. However, working with a proven effective algorithm as part of a delivery management software can ensure up to 100-per-cent accuracy with fully integrated and automated efficient route planning at your fingertips saving both time and money.

Sharing delivery information with the customer is also time consuming when you update one by one and send each email manually throughout the delivery process. The issue with relying on this process to be managed by staff, leaves it open to sharing incorrect information or worse still sending delivery information to the customer after the order has been received. When working with a proven and effective DMS, the customer updates are immediate, in real time and there is no delay in the sharing of all movements of their order at every touch point from dispatch to delivery.

What about if you outsource your deliveries to a third party carrier? How much control can you really have over the customer experience if you have no control over the delivery process? Now this is a really tricky one and is a sore point for customers who want real time information regarding their deliveries but cannot get real time answers. With staff chasing freight carriers for updates or constantly refreshing a tracking link that does not update more than once daily, this can be incredibly frustrating for the customer. It can feel like their delivery is “out there” but there is absolutely no certainty of its exact whereabouts at any one time. 

Putting yourself in the customer’s shoes, they are not interested in how a company chooses to manage their deliveries, they are only concerned about the whereabouts of their order. Sending the enquiry to your third party carrier, or holding them responsible for the lack of information no longer goes down well with customers. If you are offering online shopping, you need to be on top of the full experience and offer full transparency on all delivery touch points in real time to your customers. 

Another really challenging spanner in the works is the relatively new requirement for contactless delivery. Without the right software integration, how does one maintain accurate data as proof of delivery without a customer signature and where is this information stored for easy access for all in the future? Requiring an image of the delivery is great, having the driver take that image is also possible but where then does that image go? How do you find it and then send it to the correct customer in the shortest time possible? Manually, this just seems impossible. Considering that most large freight carriers still operate on manual POD’s, how do they cope with keeping a record of these new digital requirements and then ensure the information is shared with both the customer and your organisation too?

Ultimately you may be asking why is all this important, isn’t it more about the product than the last mile delivery experience? Here is another way to think about it, if everyone else is not focusing on the customer experience and you are, how much more of a competitive advantage would that bring to your business? Just take a look at Amazon who has mastered the fast delivery and order tracking which is available to access via logging in from the customer’s own account on their website. Not to mention the speed of response and delivery transparency that makes it so easy to deal with them and build trust. This can be partly attributed to why their business has skyrocketed in profits, even before the pandemic began. 

Interestingly what was also discovered in the recent survey by Zebra Shopper Vision was that customer satisfaction has dipped for both in-store and online shopping experiences year on year. Customers are overall no longer so happy with the delivery timing and delivery cost. This presents a golden opportunity for those businesses who have the ability to pivot and seize the opportunities this presents. 

In today’s retail market customer service ratings are everything and customers are becoming increasingly aware of the power they have to make or break businesses with their online ratings. You see the marketing engine of organisations continues to lose credibility because everyone always says that “their product is the best”, so now independent customer reviews are the only reviews people seem to really trust.

With this in mind, can you afford not to give your customers what they want? Especially if they have the power to not only take their business elsewhere but to give you negative ratings which have the potential to lose new business and place doubt in the mind of existing customers? The truth is, the customer was always king but they did not have a way to voice their views publicly until now. If you are not exceeding your customers expectations, how long do you think you will be able to maintain your business growth?

So how do you maximise your companies ability to not only meet but exceed customer expectations in this competitive digital world? You need a delivery management system that is so intuitive that it not only functions with simplicity and efficiency, it is ready and waiting to scale your business with you by already planning for all avenues of growth be it full delivery transparency with your customers in real time, effectively managing your own fleet and outsourcing additional deliveries to the marketplace to scale without risk or enabling full delivery transparency and real time data from your third party carriers. Can such a delivery management system with all this capability really exist? Yes it does and it all starts and ends with SubTrux.

SubTrux is a revolutionary real-time Delivery Management System that gives businesses the ability to take control of their complex delivery needs, create a genuine competitive advantage and realise their full potential. If you are looking for a better delivery experience for you and your customers, simply request for a free trial: https://bit.ly/3dgHLDP

#tracking #deliveryautomation #retaildelivery #couriertransport #deliverymanagment #potentialdelivered #transportindustry #deliveryautomation #subtruxdms #delivery #potentialdelivered

#retail #customerexperience #onlineshopping #opportunities

The post Why your customers really are the power behind your business. appeared first on SubTrux.

In today’s business world data is king and when it comes to the customer experience and delivery information, real time track and trace data is the holy grail. But it is not just the customer experience you are enhancing when you have access to this information, it is also your bottom line. 

Think of the time it would save your customer service team if every single call they took from a customer chasing delivery information was resolved on the spot with exact real time information. No more questions without immediate answers, no more call backs, no more calling your freight carriers chasing delivery information and waiting for copies of manual proof of deliveries and other documentation to be received. The volume of time spent on calls chasing customer delivery information would dramatically reduce and the calls you do manage would be resolved on the spot. 

For many companies the thought of setting up such an innovative technology solution seems too daunting that they prefer to delay the perceived disruption and stay as they are operating a cost prohibitive, antiquated system they currently run and have been used to functioning with for longer than they can remember. But is that the best use of your customer service teams resources? If time is money, how much wasted time is accumulating daily and what is the financial impact of that to your business? 

Speak to our team today to discuss a demonstration of SubTrux Delivery Management Solution (DMS) to see for yourself just how much you can save your businesses bottom line when it comes to Delivery Management within your organization.

Drop us a line or give us a call we’d be delighted to chat about how we can transform your delivery experience.

1300 931 516
enquiries@subtrux.com
subtrux.com

80 Market St, South Melbourne VIC 3205

#tracking #deliveryautomation  #retaildelivery #couriertransport #deliverymanagment #potentialdelivered
#transport industry  #deliveryautomation  #subtruxdms #delivery

#potentialdelivered

The post Time is money! appeared first on SubTrux.

Book your job today and see how we can help to unlock your business potential.

SubTrux Marketplace app is available to download on Apple App Store or Google Play Store.

Should you need more information drop us a line or give us a call we’d be delighted to chat about your delivery needs.

1300 931 516
enquiries@subtrux.com
subtrux.com

80 Market St, South Melbourne VIC 3205

#tracking #deliveryautomation  #retaildelivery #couriertransport #deliverymanagment #potentialdelivered
#transport industry  #deliveryautomation  #subtruxdms #delivery

#potentialdelivered

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