Customers expect to see their items move through all stages of the journey, from ordering to delivery to potential return. A research found that nearly 70% of consumers said the ability to track delivery was one of their top three considerations when buying a product online, and in today’s uncertain times, customers prize clear communication and transparency even more.
One powerful solution is Subtrux Delivery Management Software, a logistic tech company that offers a branded tracking page that displays the current delivery status of customers’ orders. How does this affect your bottom line? Empowering drivers to securely communicate directly with customers will drastically reduce dispatching costs and increase first attempt delivery success rate. Furthermore, providing real-time tracking and delivery estimates to those customers will further reduce support calls and increase customer satisfaction.
Utilizing analytics will help with forecasting, further controlling costs.
To find out more, contact subtrux.com or call 1300 913 516.