SoilWorx is a victorian-based garden and landscaping company who also specialise in sand and gravel supplies and consultancy. With over 35 years of experience, they have grown their innovative network across the retail, trade, civil construction and utilities industries meaning that in order to cater to this growth, they require and automated delivery management system.
Prior to the implementation of SubTrux, SoilWorx managed all of their internal and (occasional) external deliveries on a manual paper-based system. While this was sufficient in the early days as the business grew, so too did their consumer demands, delivery loads and the number of vehicles they were sending out. Transport and operations manager Molly Maguire soon came to the realisation that this current method was no longer cost effective or efficient enough to cater to the growing demands that they were seeing.
"The system has provided us with a level of customer experience which we didn’t have prior, this is what helps sets us apart from the rest”
Benefits and Results
While SubTrux marketplace allowed for SoilWorx to outsource their jobs to independent contractors and a wide range of vehicle types, the Delivery Management Software (DMS) gave them the opportunity to provide their drivers and customers with full visibility and control over their deliveries.
The automation and versatility of the system allows for operations to be stream-lined giving SoilWorx more manpower and customers more transparency. With smoother operations and increased visibility, while the base model of SubTrux marketplace already provided what was needed in a generalised sense, it was able to be customised and improved.
Transport and operations manager Molly Maguire expressed that “the system has provided us with a level of customer experience which we didn’t have prior, this is what helps sets us apart from the rest”. Molly went on to explain that because of the experience SoilWorx have had with SubTrux, when they work with external companies that track stock, she automatically suggests using SubTrux as a future tool.